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How We Keep Your Account Safe and Private

Your privacy matters to us. When you open an account at galaxy 88, we handle your personal data, payment details and gaming history with clear practices you can…

Data collection transparencyAccount security practicesPayment information protection
galaxy 88 How We Keep Your Account Safe and Private
REACH US ANYTIME

How to Contact Us About Your Privacy

Questions about how we handle your data? Our support team is here to help. Reach out through the channels below and we'll respond to your privacy inquiries as quickly as possible. Whether you want to understand what data we hold or request changes to your account, we make it straightforward.

Team online

Live Chat Support

Open the chat window in your account lobby or on this site. Our team responds within minutes during operating hours to answer privacy questions and help you manage your data.

Email Contact

Send detailed privacy requests to our data team via the email address shown in your account settings. We aim to respond within 48 hours with full details about your request.

Account Settings

View and update your personal information directly in the Settings menu after you log in. Changes to your profile, contact details and communication preferences take effect immediately.

YOUR CONTROL HERE

How We Secure and Manage Your Information

Protecting your data is built into how we operate. Your payment information stays encrypted when you deposit via DANA, OVO, GoPay or QRIS, and we never share your account credentials with third…

Data Encryption

Your account login, payment details and gaming history are encrypted in transit and at rest. DANA, OVO, GoPay and QRIS deposits are processed through secured payment gateways we audit monthly.

Access Requests

Open the Privacy Request form in your account settings to ask us what data we hold about you. We'll compile and send you a complete record within 14 days where local law permits.

Data Retention

We keep your account data while you're active. After you close your account, we retain records needed for compliance and fraud prevention for up to 7 years, then delete them securely.

Cookie Usage

We use cookies to keep you logged in, remember your game preferences and track how the lobby performs. You can manage cookie settings in your browser at any time.

Third-Party Partners

We share your data only with payment processors, identity verification services and customer support platforms required to run your account. Each partner agrees to protect your information to our standards.

Changes to This Policy

We update this privacy policy when our practices change. We'll email you 30 days before major changes and ask you to review them. Continued account use means you accept the updated terms.

Privacy Policy Questions We Hear Often

Need clarity on how we handle your privacy? Here are the questions players in Bandung, Medan and across Indonesia ask us most about data, access and how we keep your account secure.

Yes. Go to your account Settings, select Privacy Requests, and choose 'View My Data'. We'll compile your full profile — name, email, phone, payment history, game activity and device logs — and send it within 14 days. You can also ask our support team via live chat.

Your DANA, OVO, GoPay and QRIS transaction records stay in your account history for 12 months so you can review them anytime. We keep encrypted payment details for compliance purposes for up to 7 years after your last activity, then delete them permanently.

No. We never sell your personal data for marketing or profit. We share information only with payment processors, identity verification services and customer support platforms needed to run your account safely and legally.

Your account profile and game history are removed from active systems immediately. We retain records for compliance and fraud prevention for up to 7 years, then delete them securely. You can request permanent deletion sooner where local law permits by contacting our team.

Your password is hashed and never stored in plain text. Every time you log in, the connection is encrypted. We recommend using a strong, unique password and enabling two-factor authentication in your account settings for extra security.

Yes. In your account Settings under Communication Preferences, you can uncheck marketing emails while keeping service emails (withdrawals, account alerts) enabled. You can change this anytime, and the update takes effect immediately.

We use session cookies to keep you logged in and remember your lobby preferences. Analytics cookies help us see how the platform performs. You can disable cookies in your browser settings, though logging back in will be needed each time you visit.