Common Questions About Our Terms
When you close your account, we stop accepting deposits and freeze your balance pending withdrawal. We keep your transaction records for seven years for regulatory compliance, but delete non-essential personal data like your phone number within 90 days unless local law requires otherwise. Your email stays on record to prevent duplicate accounts.
Yes. You can log into galaxy 88 from your phone, tablet and desktop using the same login. Our terms require you to keep your password private and not share it with anyone. If we detect login activity from an unusual location or device, we'll send you a security alert and may ask you to verify your identity.
Withdrawals to OVO or GoPay usually arrive within 5–10 minutes after we verify your identity on first withdrawal. Subsequent withdrawals are faster. Our terms require you to use the same payment method for both deposits and withdrawals to prevent fraud. Minimum withdrawal is Rp 50,000 and maximum is Rp 50,000,000 per transaction.
Yes. Our terms allow us to suspend your account if we detect unauthorized access, suspected fraud, breach of these terms, or requests from local authorities. We'll notify you by email with the reason. You can appeal the suspension through our support team within 30 days. During the suspension, your balance remains protected in your account wallet.
QRIS deposits are processed instantly once you scan the QR code and confirm payment on your bank app. Our terms require that the QRIS payment matches your account name for security. QRIS withdrawals may take up to 15 minutes depending on your bank. The minimum QRIS transaction is Rp 25,000.
Yes. If you see a charge you don't recognize or believe a withdrawal failed, contact our support team within 14 days. We'll investigate the transaction with our payment processor and DANA, OVO, GoPay or QRIS partner. If the charge was unauthorized, we'll issue a full refund. Disputes after 14 days are harder to reverse due to payment processor rules.
Our terms apply equally to all players in Indonesia where local law permits. Whether you're in Bandung, Medan or elsewhere, the same account rules, payment terms and data protections apply. Access eligibility depends on local law. You must verify you meet all local requirements before opening an account.
